Speaking & Workshops

Part of our commitment to the design community is giving back through speaking, presenting, and running workshops for people to learn and be exposed to new ideas and new techniques. 

We have particular interest in service design events, business development, user experience, information technology, and custom training workshops.

Speaking

If you're looking for engaging, original, and forward-thinking speakers for your next event, you've come to the right place. We are available for joint or solo presentations. Each talk we give is new and custom tailored for the event. 

WORKSHOPS

Teaching and hands-on training is our passion. We are confident in our abilities to take complex topics and boil them down into a "teach to fish" format suited for audiences of any experience level.

We tailor presentations and workshops specific to the needs of your audience. If you'd like to work with us for a presentation or workshop, reach out and let us know!

Presentations

Getting Started in Service Design
Service Experience Chicago
Megan Erin Miller – August 25, 2016
Chicago, IL

Alone and Unafraid: Life in the Service Design Jungle
Service Experience Chicago
Erik Flowers – August 25, 2016
Chicago, IL

Speaker Panel
Service Experience Chicago 2016
Megan Miller – August 25th, 2016
Chicago, IL
Megan Miller, Adam Conner, Carolina Garzon

Making the leap: Building service design capability in yourself and your organization
Evolve UX
Megan Erin Miller – June 15, 2016
San Francisco, CA

A Journey through the Fifth Dimension: Turning customer pain points into service design opportunities
Evolve UX
Erik Flowers – June 15, 2016
San Francisco, CA

A Journey to Service Design
Adaptive Path Service Experience Conference 2015
Megan Erin Miller – November 16th, 2015
San Francisco, CA

Speaker Panel
Service Experience Chicago 2015
Erik Flowers – August 28th, 2015
Chicago, IL
Erik Flowers, Shelly Evenson, Diane Miller

Designing End-to-End Experiences: Why we need Service Experience Design
DrupalCon Los Angeles 2015
Megan Erin Miller – May 12, 2015
Los Angeles, CA

Designing End-to-End Experiences for University IT
University IT Summit Unconference
Megan Erin Miller – May 7, 2015
Palo Alto, CA

A Service Design Odyssey: Building Service Design Capability at Intuit
Adaptive Path Service Experience Conference 2014
Erik Flowers – November 14th, 2014
San Francisco, CA

Tools Not Templates
Bay Area Drupal Camp
Megan Erin Miller – November 7, 2014
San Francisco, CA

A Crash Course in Rapid Experimentation, Pt. 1 & 2
Tajriba User Experience Week
Erik Flowers – October 21st & 24th, 2014
Nairobi, Kenya (via Mountain View, CA)

Going Mobile as a Community: A Case Study from Stanford
CASCADE SF at Runway SF
Megan Erin Miller – September 4, 2013
San Francisco, CA

UX 101: The Purpose of User Experience Design & Prototyping 101: Looking Forward to Surprise
Tajriba User Experience Week
Erik Flowers – September 20, 2013
Nairobi, Kenya (via Salt Lake City, UT)

Design Thinking for Client Engagement
CASCADE SF
Megan Erin Miller – September 4, 2013
San Francisco, CA

Managing Expectations Through Tactile Limitations
Eyeo Festival 2013
Megan Erin Miller – June 5, 2013
Minneapolis, MN

Workshops

Life on the Working Ranch: Building a Service Design Toolkit
Service Experience Chicago
Erik Flowers & Megan Erin Miller – August 25, 2016
San Francisco, CA

End to End, Surface to Core: Practical Service Blueprinting
Adaptive Path Service Experience Conference 2015
Erik Flowers & Megan Erin Miller – November 17th, 2015
San Francisco, CA

A Practical Introduction to Service Blueprinting - Workshop
Service Experience Chicago 2015
Erik Flowers – August 28th, 2015
Chicago, IL