Practical Service Design Bootcamp

Service Design Week // November 6, 2017 // Boston

In this one-day intensive bootcamp, we taught the basics of service design—principles, process, and methods. We covered the following techniques:

  • Customer interviewing

  • Journey mapping (for research synthesis)

  • Problem statements

  • Ideation

  • Dot voting

  • Storyboarding

  • Future-state service blueprinting

Materials

 

Photos