It's time to get practical!
Hi! We’re Erik & Megan, and together we're the founders of Practical Service Design. We started this collaboration in order to help educate, motivate, and integrate service design into practical work contexts. We believe strongly in building a community of practice around service design to help advance the industry, and help us all grow as service designers.
New! Online Course on Service Blueprinting
Map out key scenarios. Solve end-to-end problems. Facilitate your first service blueprinting session!
You will learn what it takes to organize and run a service blueprinting workshop, synthesize the output and generate actionable work for your organization, and grow your service design skills as a trained service blueprinting facilitator!
I’ve spent the last 5 years working slowly on becoming more of an embedded service designer. These are things I’ve learned.
The real story of what you need to hear if you’re going to succeed in this transition. Service design is not UX.
A definitive post explaining the difference between customer journey mapping and service blueprinting, and why we need both.
We are on a mission...
Our world is now made of services. We need new tools to think across this space, to not only create memorable and valuable experiences for our customers, but also empower our organizations to change the way we do business for the better.
We believe that a practical approach to service design can empower staff and leaders alike to create immediate, positive, and lasting change. We believe in furthering a new way of approaching service design, with methods and ideas that are practical and actionable in almost any industry or organization.
Join over 2,500 service design enthusiasts worldwide in our virtual community of practice. Join up, reach out, and be a part of this new global home for service design.
Our mission is to help educate, motivate, and integrate practical service design principles and tools into your work through creating courses, ebooks, articles, videos, resources, and more.