Getting Started on Slack

Welcome to the Practical Service Design Slack community!

If you've just joined, give us a few hours to add your email, it’s a manual process so we’ll get it in there during coffee breaks!

While you wait, read the getting started guide below to know exactly what to expect and how you can take part!

Now what?

This is a growing community, over 2000 members, and we’ll need people to participate to make it valuable. This space was created as a way for you, the service design community, to share advice, ask questions and connect with each other in meaningful ways. 

  • Download the Slack app, if you don't already have it (don't run in your browser!)
  • When you receive your invitation via email, sign on in! You’ll automatically be added to a handful of channels, but you can choose your own adventure by muting or leaving them (click on the channel name, and then the gear icon). Click on Channels to see a full list of what’s out there.
  • We want to get to know you, so head over to #introductions and let us know who you are and what makes you tick. By sharing your areas of expertise and interests, your fellow members know what to come to you for.

We’ll be in there, and can’t wait to start talking, helping, and learning from each other. Need anything? Just message @erik or @megan in Slack!

You’ll be able to login here

Getting started with our SlacK!

Get Slack set up

Once you create your account, make sure to download the Slack app for desktop, and the Slack app for your phone. Visit Slack's downloads page to get these apps! When using the desktop app, you'll be asked which team you want to sign in to - use the practicalsxd domain:


For desktop, we suggest adding Slack to your user's login items (Mac) so that the app launches when you start your computer. This way, you can automate connecting with the community (if that's what you want to do).

If you want, you can customize your sidebar colors (this is helpful for when you are part of multiple Slack teams). Do this by visiting your preferences in the main dropdown on the "Service Design" Slack channel name in the sidebar.

Join channels

When you join, you will be automatically added to several channels. You can easily leave a channel if you are not interested in "watching" it.

To discover new channels, from the sidebar click directly on "Channels" to browse and search for channels.

Our philosophy is that we would rather have more concentrated conversation in a few channels, thus we have locked down creation of new channels in order to help grow the community in more smart ways. If you would like to request a new channel, get in touch with @megan or @erik.

Set notification preferences

Once you have joined channels and set up your Slack apps, it is important to customize your notification preferences so that you are receiving notifications only from channels you want to, during the times of day you want to.

You can customize notifications per-channel by clicking on the notifications icon when you are in a channel. There are also account-wide notification preferences you can set. We suggest the following:

  • Do not disturb - set this for your non-work times so that you don't get pinged while you are not working (unless you want to!)
  • For channels you want to watch, set notifications to all activity.
  • For channels you are part of but don't want constant notifications for, set notifications just to highlight words (which you can specify) and mentions.

Community guidelines

Please read our initial announcement about launching the community of practice.


  • Have respect and consideration for all members of the community.
  • Try to keep conversations to the correct channels.
  • Stay on topic. Our community is a community of practice for service design. If conversation veers too off on a tangent, we may ask you to move it to #shenanigans or to another platform.
  • Create a safe and welcoming environment! Anyone who is mistreating others or abusing information will be removed from the community.


  • Self-promotion that doesn’t add value
  • Trolling of fellow members
  • Offensive language or objectionable content
  • Posting links or content without context, and not creating conversation around it

We’ll always give you the benefit of the doubt — if we see something that we think violates these guidelines, we’ll let you know. We do reserve the right to remove members at our discretion.

We welcome your ideas and feedback on improving this page as a resource for the community! Contact Megan or Erik in Slack, or join the #community-planning channel to discuss and coordinate.