A little about us...
Hi! We’re Erik & Megan, and together we're the founders of Practical Service Design. We started this collaboration in order to help educate, motivate, and integrate service design into practical work contexts. We believe strongly in building a community of practice around service design to help advance the industry, and help us all grow as service designers.
See and listen to us:
- Service Design Show - video interview
- Service Design Podcast - audio interview
- Usability Matters Podcast - audio interview
- Adaptive Path Service Experience Conference Presentations: Erik Flowers, Megan Miller
- Touchpoint Magazine Service Design Journal Vol 8.1
When we were first learning and applying service design, we both struggled to adopt service design mindsets and methods into our real work contexts. The concepts were difficult to translate, and the methods were too abstract. We wanted something more practical that would be easier for people to understand, and truly generate actionable insights that turn into real work for the organization.
We founded Practical Service Design to really focus on how we can make service design more accessible, more practical, and more teachable to others, even those without design backgrounds, and believe this is the key to the future of service design as a field, and for inspiring and onboarding the next generation of service designers.
We met in November 2014 at the SF Service Experience Conference and connected around a shared need to find fellow practitioners who wanted to share the reality of what it means to practice service design. We quickly became collaborators and friends, worked on conference talks and blog posts together, and in November 2015 we formalized our partnership, launching the Practical Service Design website, community, and our Practical Service Blueprinting ebook.
Since then, we have been humbled to see the growth of the community, and how others have come together to share common interest in developing practical approaches to applying service design in our day-to-day jobs.
In fall 2016 we officially opened the doors of our very limited capacity PSD consulting, where we are hoping to help organizations and agencies adopt practical techniques for integrating service design into their work.
We want to hear your story and connect. How are you doing service design? Or are you lost and need advice, feel free to reach out; we’d love to talk.
Co-founder of Practical Service Design
Principal Customer Experience Designer at Intuit
Erik Flowers is a Principal Service Experience Designer at Intuit, a financial services company and maker of TurboTax, Mint, and QuickBooks. Through the lens of modern service design, he is re-envisioning customer experiences across Intuit’s diverse ecosystem, building the capability throughout the company to look at experiences from end-to-end and surface-to-core.
Erik is a multidisciplinary designer and developer, having spent over 20 years working with the web and technology in countless environments and contexts, from freelancing, to small businesses, startups, and large corporations.
Megan Erin Miller
Co-founder of Practical Service Design
Senior Service Designer at Stanford University.
Megan Miller is a Senior Service Designer for Stanford University’s central IT organization, where she works to design seamless and quality customer experiences for clients across the university. Through her work, she is building momentum around service design, and has co-founded a community of practice for service design at Stanford.
Megan has a broad range of design experience, including brand, identity, visual, user experience, product, and service design. An evangelist of conscious experience design, Megan presents and leads workshops to raise awareness and capacity for design thinking in the campus community.